There are many flower places in Guelph, stay away from this one, I received an arrangement and it was not what the picture was on their website, and the flower count was not even close. I called and asked for what I had, 3 roses some daises and garnish and the person on the phone gave me a price higher then what there website was and higher then what my boyfriend payed. They will rip you off every change they get.
I went here looking for flowers for my wedding. The store was lovely but my issue was with the customer service. I was hoping for some guidance with picking flowers, as I had a general idea and examples of what I wanted but not an exact idea. After meeting with Patti, instead of receiving some helpful insight, I left feeling like I was stupid. I think she does lovely work but I was personally unable to get past how condescending she seemed. I will be going elsewhere for flowers
I met with the Bride, Rianna, and she explained to me exactly what she wanted for her bouquet and her one Bridesmaid bouquet. She was looking for cream roses with burgundy calla lilies. After telling her how much the calla lilies were, I had then suggested artificial calla lilies to keep the cost down. I showed her the quality that I can get for her. She seemed very pleased with me talking the time with offering alternatives.
By anonpjyp
December 4, 2015
Incredibly rude s...
Incredibly rude staff!! I went in to get some flowers and was ignored for about 10 minutes while an older woman and young man complained about a staff member. The woman wanted to fire a girl saaying she was stupid, etc. They never said hello to me, no smile or offer to help. I was looking at all the birds suffering in the big cage in the middle of the store when the woman turned around and said "what do you want?" I could not believe how rude she was. I said I was Ok and walked out. The store was a dump and the flowers and gifts were cheap low end anyway. Amazed that place is not bankrupt treating people like garbage and selling su h c heap stuff. I felt sorry for all the trapped birds in the cages, so cruel!!
It was shocking to read your comments and it has caused me to wonder about your true motivation. Allow me to refute your untruths. My staff and I are at the shop all day, every day with customers commenting on how clean and beautiful my shop is fully stocked with fresh flowers, plants and so much more. Not to mention the personal service each customer receives. My pet birds are my pride and joy and I have them professionally cared for and groomed. They are my pets and their singing adds to the ambiance of the shop. My customers repeatedly tell me this. My flowers and plants give comfort and joy to our recipients and we take great care in ensuring our customers’ expectations are met. This is why we love our shop.
By TriciaH911
December 23, 2014
Incredibly disapp...
Incredibly disappointing customer service and product. I spent a lot of money on an arrangement for my mother in laws 70th birthday. What was delivered was not what I ordered. When I complained I was actually accused of being a bully. I've never experienced anything like that. Clearly customer service and satisfaction are not important to this business owner. Would not recommend at all.
Bought flowers for my mom for Christmas. What a disaster.I placed the order for delivery on December 24th, they delivered them December 23rd at 9 pm waking my mom from bed and causing her to fall. They never called or notified us they would be delivered early. Then the delivery person never waited for any one to answer the door, they dropped the flowers next door. When I tried to speak to the flower shop the next day they wouldn't even return my calls.I received an email where they said they called us and no one did. This is the second time I had problems with my order. Very unprofessional and poor service. Think twice before ordering flowers from here.
When calling our recipients the night before our scheduled delivery for
the next day, we wanted to make sure that someone would be home the Christmas Eve day due to bad weather and gave the recipients the option to deliver that evening or the Christmas Eve day. Our feedback for this service was outstanding and uplifting from not only our recipients as well as the customers. We pride ourselves in delivering exceptional quality and design as well as our outstanding personal customer service.
By Mahala
April 24, 2012
Unique....Thank You !
The arrangement is very funky – its different, exotic, beautiful. Patti’s is clearly an awesome florist shop – its good to know of another one in town that does such a good job on the presentation.
Hi there!
Just wanted to say that my 2 orders, yesterday and today, to Katemore Drive were GREAT! The girls were delighted!
Also, whoever the did the banner for Michelle........AWESOME!! She loved it! The pictures of her order look perfect!
We will continue ordering with you!!
Best regards and MANY THANKS,
BD
Hi Patti,
Sorry I've taken so long to send a thank you! But I just wanted to say the flowers for my wedding were absolutely goregous!!!! I had so many compliments on them! They looked amazing, perfect colours, right down to the ribbon!
Thanks again so much!!
HD :)
VOTED #1 FLOWER SHOP IN GUELPH
WINNER OF THE GUELPH READER'S CHOICE "DIAMOND" AWARD
Wouldn't you like to know who you're ordering from? We eliminate all your worries when you order from Patti's Flower Boutique! Guaranteed gorgeous, creative and unique arrangements suiting any budget! Now, why wouldn't you order from the BEST Flower Shop in Guelph?!
Patti's Flower Boutique wants to thank you! Each vote counts, and we appreciate each and every one! We immensely thank all of our supporters. Our appreciation will be shown through our dedication to you as our loyal customer by always offering quality service and products.
We hope to hear from you soon!
Hello Patti
I want to thank you most sincerely for a job well done. The sympathy tribute was absolutely spectacular. My husband and I were so proud. It was one of the most dramatic displays we have ever seen. The flowers in the bouquet were so beautiful. You are so creative and artistic, this is exactly what we had in mind. We had many comments. Our friend Theresa chose this vase to display at the River Run Centre where the reception was held. She also took this vase home.
Our heartfelt thanks again. You made this most difficult time somewhat easier. We will keep in touch and will be honored to recommend your services.
Kind regards,
MH
Im shocked to read the previous reviews, it seems so unlikey!
My husband and I do not live in the Guelph area, but we have been sending floral arrangements once a month from Patti's Flower Boutique, ever since they had opened, to my grandmother there.
Every month we are more than impressed with the gorgeous arrangements the owner puts together. Great value for our money and she has an amazing selection of unique and rare flowers.
My grandmother sends us pictures every month of the arrangements and she says she always gets compliments any time she has guests.
We will happily continue to use Patti's Flower Boutique for every occasion!
The business owner was not friendly nor very helpful.
The product received was not impressive. It was not very fresh, some flowers were limping and brown. Not good value for money. I do not recommend this flower shop.
