We work hard day in and day out helping those in need of roadside assistance, transporting goods for various businesses across the province and building strong relationships with the communities we serve. In 1995, we started out in this business - with Mario and only 1 truck. After many long, hard hours of work and an unwavering commitment to the ideas of honesty, accountability and providing the best customer service, we now employ the entire family, have a fleet of over 60 trucks and have several locations across the BC Interior. However, we couldn't achieve this success without the support of our valued staff and the communities in which we built our business. Our respect and gratitude for our staff has translated into an extended family composed of numerous long-term employees. At Mario's we live this business, everyday.more...See more text
Flat tire in the rain. Picked me up on an BCAA call. Tow truck has no jack! Doesn't listen to my explanation where my jack is. Puts car on flatbed and tows me further from home into the first driving snow of the season to a Midas and leaves me with the advice not to drive on a 'donut' in this dreadful weather. No kidding! So instead of solving my problem he arrived ill equipped, didn't listen and made my problem much worse and potentially dangerous.
Excellent service, very professional and very prompt. Either service has improved since previous reviews or the other reviewers were unlucky enough to have been bumped by an emergency call but in the two times I've had to call Marios I certainly did not experience any delays or rudeness.
I would hope you reported that to the Marios management instead of just the internet.
Damaged vehicle and didn't even try to resolve the situation
These guys sure know how to live up to their poor reputation. I had my car impounded here for 7 days and although the initial gentleman that picked up my car assured me he would take of it, upon picking it up, I noticed damage to the bottom front end splitter. Mind you this is on a brand new car with about 800km at the time. This particular car I baby and I know for a fact there was no damage there. It's clear it was damaged during loading or unloading. They took no responsibility.
Troy and Nick were fantastic to help me. Don't bother calling anyone else, these guys care about your vehicle and beyond that they have customer service that goes the extra mile.
Thanks again to Nick and Joy and Troy
Call anyone else! Was given a 15-30 min wait time for a simple boost. Two hours later, after calling twice for an update and given the "they're on the way" treatment. Showed up and treated me like an inconvenience to them. Unbelievable!
