As a respected player in the insurance marketplace, Donovan Insurance Brokers demonstrates time and time again, they are..."Big enough to know...small enough to know you." We provide affordable auto, building, commercial, property insurance to clients throughout the Kitchener area. Donovan Insurance Brokers Inc. works with all the top providers including Aviva, Chubb Insurance, Dominion of Canada, Gore Mutual, Waterloo insurance and many others. more...See more text
Totally incompetent. Shelly cannot return calls, or take direction. I was doing $20,000 in business with them yearly After switching I realized they had not done any changes that I asked, the result was I was paying $383 more on one policy/year because Shelly could not take direction. Shelly could not even get my mailing address correct over 12 months of being told to correct her mistake I raised my concerns with Kevin Donovan with no results. Stay far far away from this company. Can I enter -5
Thank you Donovan Insurance Brokers. For many years you have helped us. Three moves, custom building a home and our daughters becoming licensed and needing insurance. Our Group plan offers us great rates! I highly recommend to friends and family.
Thank you for your kind comments, we do our best and are delighted that you think so too!
By BeverlyW721
March 5, 2015
I have been a cli...
I have been a client of Donovan Insurance Brokers for over 10 years and couldn't have asked for a group of more helpful and knowledgeable people. In times when their expertise was important to my choices around insurance, they always were able to come through and help me make the right ones. I know I can rely on them in the future as they continue to provide top notch service.
thank you, we are always delighted to hear that a long time client continues to receive consistent good service year after year....thank you for your business
By heidiflint
February 20, 2015
Very Satisfied Customer, thank you
The service is awesome, they take the time to know who I am and what I needed in the way of coverage, I have needed to call them in an emergency and they were there walking me through every step of the way, thank you Donovan's
I have been a client of Donovan Insurance Brokers for close to 30 years, the service and integrity of this company has been excellent! So much so that I have have taken a job with them and have been working with them for 5 years.
There is a common expression in our world today. One of them is don't trust brokers. Unless of course these brokers happen to be your friend and they are hooking you up. If not, they still pretend to be your friend to seal the deal. As for service. It takes about 4 voicemails and 2 weeks for them to reply via something you can take to court. IE email. They, with 20/20 vision now, purposely prefer phone calls/in person because its through those mediums that they can flip flop and pretend they didn't say or claim that. When responding through emails, it becomes cryptic and its clear they are covering only themselves and have no interest in helping you figure out anything.
I am sorry to hear that your experience did not meet with your expectation, please send me an e-mail or give me a call so that we can discuss this further.
