Easily THE WORST ...
Easily THE WORST customer service I have EVER experienced. I placed a rather large order for a number of stools and was assured they would arrive within 3 weeks. Called them after 3 weeks and took another 2 wks for them to respond after constant calls and emails from me. Was then told that it would take another 3 wks because they needed to be built. Then flash forward another 3 wks with ZERO communication from Nina and the owners only to be told they needed more time and with every excuse in the book. TWO MONTHS later Black Rooster tells me the chairs have shipped. I call back a cpl days before delivery, they wait again another 2 wks to even respond only for them to tell me they shipped my chairs to another address who ordered the same chairs and "sorry, we can't take them back from another customer". At this stage I was completely blown away. I won't bore anyone with the gritty details, but we NEVER received our order, got harassed when we asked for a return, emails and calls barely got answered. A complete nightmare experience for my wife and I. You guys should be ashamed of yourselves.
Business Reply February 16, 2016
Thank you for your feedback. We are so very sorry for your negative experience with us. There is no excuse for the stress and disorientation you experienced with us. We are currently taking our present customer service system into extreme review and are striving to set a much higher standard for not only ourselves but our customer experience so that this situation does not happen again. We understand if our relationship with you as a customer is irrevocably severed but if in the future you do decide to shop with us again please do not hesitate to reach out and we would love to assist you with anything you need. Thank you, Black Rooster Decor|
Business Reply January 27, 2016
Dear customer, Please identify yourself or your order so that I may respond... All best, Nina
