Grand River Moving

Paid my deposit and come moving day they arrived perfectly on time. There were 4 fellows but was assured I was only paying for 3. The three young helpers were awesome. My issue when it was time for them to leave and travel to my new home. I gave him my address yet 2 1/2 hours later they show up at the new place. I was then billed for the 2 hours they were MIA. They do not respond to the emails sking for this to be corrected.

I called Jesse twice in order to make sure movers show up on time as I have strict condo rules and time slot for moving in. Movers showed up 4 hours late. As a result The Board of Directors is charging me a fee. Not accounting for a stress I had that the elevator would not be available. Despite the fact that Grand River Moving charged me $1000 above the quote they refused to provide with any discount. Avoid this company.

Showed up 4 hours late,had to postpone for 2 days later. When I tried to get compensation,they resorted to insults.after numerous emails,this was the final email I received from them.. "Leave us alone. If you weren't so ignorant you would have already been reimbursed as it was purely a favor from us for the inconvenience. Not something covered by insurance therefore we were/are in no way obligated. You've now lost the opportunity by being so incredibly disrespectful. *super professional, right?

This is an extremly unprofessional company. They were late from start to finish. The packing that they did was disorganized and chaotic. Boxes were not labelled or labelled incorrectly. They damaged furniture, lost things and some things just didnt show up. Efforts to reach them have been futile. Use this company at your won peril.

Awful customer service. They moved my parents from Kitchener to Cambridge and damaged many pieces of their furniture. Its been weeks trying to get Jesse to do anything or return my calls. Broke a leg off the side table, broke the whole computer desk, took chunks out of makeup table, dresser and highboy, scratched the dining table top and several chairs. They are a terrible company to work with. Save yourself the headache and heartache. DO NOT USE THEM!!!!