What a joke. Make sure everything is right before you pay for it as there is no service after. As a matter of fact the older lady would not even talk to my wife. The younger lady was our only hope which is who we really wanted to deal with but the older lady butted in. They also sold us a chair cover which did not fit the chair they sold us then refused to take it back but finally gave us a store credit. Doubt we will ever use it. Also was promised that our chair came with head and arm covers.
Are you the owner of this business?