UPS Customer Centres

Never, ever use UPS if you have any choice whatsoever. Their guaranteed delivery dates are rarely kept. Customer service is atrociously bad. Words cannot describe how terrible. It is amazing they are still in business. You cannot find anyone on the phone to solve your problem or answer a question when things go awry, which, trust me, they will and do. Avoid them at all cost.

Abysmal Customer service. As others have stated, I would give them a 0 if possible. Honestly, they really need a local number for customer care. Parcels sit at their dispatch site forever, and their is no infrastructure to help customers get the parcels they are waiting for. They honestly are the absolute worst parcel service I have ever dealt with. I spent over 8 hours total this week on hold trying to get in touch with anyone who could help.

I would give 0 stars if I could. I have my preferences set so my parcels go to a ups pickup location after first failed attempt and they didnt do that. UPS is the worst courier company I have ever dealt with. I am going on day 3 of we missed you, and no notice to pick up or drop off at my selected locations. The website also shows no applicable deliveries associated with my address although that tracking is correct. UPS is AWFUL! choose literally any other company to go through.

Zero responsibility and no accountability. UPS website clearly states about their expedited shipping: Guaranteed, day-definite delivery or your money back. Bullshit!! They excuse themselves for holidays (even minor ones), customs delays (either U.S., Canada or both), weekends and more. Your shipment could be late by a week or more, and they would not care and basically mock you over the phone. NEVER AGAIN!!

At 6am the tracking said OUT FOR DELIVERY. I waited all day until at 7pm I get an email from Amazon saying Sorry We Missed You. The tracking now says ATTEMPTED DELIVERY. This is BS - I was here all day not to mention my schnauzer that goes ballistic if anyone comes near the front door. The package was finally delivered at 4:30pm the next day. And because it came form the states I had the pleasure of having to pay a UPS BROKERAGE FEE!!! AVOID UPS!