Purolator
1/5
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Location
105-12020 Nordel Way, Surrey, BC V3W 1P6
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Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
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Ratings & Reviews - Purolator

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    vovk2088
    By

    Not a customer friendly location. No notifications of delivery window, they just show up and if you are not home, no luck. Second delivery was scheduled for a different day, took a day off, still no luck. It's an OOPS business.

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    alex1335
    By

    Massively inconvenient hours for anyone who commutes. Made time in my schedule to get there, then drove to the wrong location based on google maps, wasting time and gas, only to finally get to the right location to be greeted by a rude desk agent when I didn’t have my tracking number instantly available. I could have looked in my phone if she’d asked the right questions or been polite but I was so put off I left immediately. Won’t be shopping at any online company that uses this carrier again.

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    sand6124
    By

    don't even pick up the call if its 5.50pm... and they close at 6pm... they hung up the call while i was talking.. no respect..

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    Hester
    By

    I called them to open an account for a business website and explained to them that we could not add Purolator after the site was launched. They said they wouldn't open an account. I launched the website without them, and a few days later I received a call from the same sales rep, Unam, and she was all cheerful and trying to open an account for me. Purolater, you snubbed us when we needed you, that made us find someone else to work with.

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    Saleem788
    By

    Really bad experi...

    Really bad experience. Couldn't get delivery and called that person that I am coming. Due to traffic I get there at 5.59 pm but that guy closed every thing and already sign on of closed nobody was found. Stayed in parking lot after 6 minutes a guy came out of the office, I asked him that I called you and you closed office earlier. He was so rude and didn't listen. Called on Friday feb.5 2016 . Not recommending litigator and not getting their service in future.

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    Business Reply March 3, 2016

    Thank you for the review. I sincerely apologize for any inconvenience stemming from this incident. I would like to follow up on this incident with the local retail team. Please email us the details of the conversation ( you mention he was rude) along with the tracking number, if applicable. Regards, Catherine Customer CareTeam/ Purolator Inc. E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp

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