No Dig Water and Sewer Line Repairs Located in Vancouver and Burnaby, BC, Drain Master Plumbers has a team of plumbers in the Lower Mainland who are no-dig trenchless main water and sewer line repair experts. We also have a large team of plumbers specializing in repairing moist, damp, wet or flooded basements and drain tile repairs.more...See more text
Products and Services
Trenchless line repair and replacement. No digging required. Owner of a patented product.,
Their technician told us he’s done hundreds of these inspections and can tell right away, based on the age of the house, that there are problems with the type of perimeter piping that we had. He proceeded to ‘flush’ out our piping but said he was unable to get his hose around the house’s corners and we had blockages on both sides of the house. After being unable to flush our perimeter drains, he provided us a quote of $1200-1500 to dig up both sides of the house to clear up blockages; the technician also warned us that it could be higher because there was no way of knowing the situation until they get down there. Along with the quote, he gave us an invoice to be paid immediately for $285. Please note, Drainmasters bills themselves as the ‘no dig’ solution.
Being suspicious, we called several plumbers and ended up contacting RotoRooter. Their technician came and provided us a free inspection of our perimeter drainage using their underground scope. He had no problem getting around the corners of our older home, and found no blockages. He did find that the pipes under the driveway needed repair and provided his quote; there was no charge for the camera scoping. When I called Drainmasters to complain about the work they had done, their first response was that their technician’s ‘flushing’ likely cleaned out our perimeter drains clearing the way for the RotoRooter scope. When I asked for a refund, they asked for a copy of the RotoRooter quote to look into it. After reviewing RotoRooter’s quote, Drainmasters responded that they felt we were charged the appropriate amount and that there would be no refund. When challenged on the quality of work and asked if they would send a technician out with a scope to verify the findings, we were told that there would be a charge for the perimeter scope.
