Sean is one of those guys who probably irons his underwear. You know, a real detail guy, the kind of person every customer hopes will be in charge of quality control and customer satisfaction. Seriously. When we want to mess with him, we threaten to eat French fries in his car. The idea of a French fry hiding between the seat and the console is the kind of thing that keeps Sean awake at night. He's the reason we make such high quality engagement rings.more...See more text
Our Spence Diamonds experience started out great. They worked with my then boyfriend to get a great looking ring. Well, 3 years later the service is atrocious. The same issue of small diamonds falling out was warrantied twice, with the promise that a real solution would be found if it happened a 3rd time. Well, the 3rd time was just after the warranty expired and nothing is being done to solve the problem, we're expected to pay. Never were notes placed on our file about the issue, it was as if
Bought my wifes wedding ring here, got ring after 28 days, took it home and it looked terrible, gold covering diamonds no sparkle it was a joke, took it back they said sorry only 30 day return policy, (took them 28 days to make it), i kindly reminded them I was within the 30 day window, they refunded my money but gave me attitude. Their rings are as bad as their commercials, they depend on marketing not quality
Bought 2 Wedding Bands. The guy who sold me the ring never told me the policy.I sign a print out. Later that night decided I did not want it. I spoke with 3 sales repre. when they opened. they told me I had to pay for the ring at only a charge of $150 for one ring.
When in the same time I hung up the phone. Pheap San, the receptionist, charged me 2 wedding bands. Even when I explained I had spoken to 3 people on the phone. She was really rude about it. So upsetting.
The great radio advertisments and intial service convinced me to buy my finacee's engagement ring here. I knew I was paying more but thought the service was worth it. I was wrong. Don't be fooled by clever marketing. Go buy your ring somewhere else, because the promised followup service is below par.
