I went to the store looking for an attachment for my sewing machine. The sales person replied to my query with “ Where did you get your sewing machine? Walmart?” Good customer service and respect wasn’t part of her staff training. If your sewing machine or serger cost less than $500 don’t expect much from this store. Perhaps they have a good selection of machines but rudeness and arrogance will keep customers away.
Hi I bought a baby lock Catherine and they promised me a gift card which I didn't get. And I live sewing I just bought baby lock jazz but I sure would like to get my gift card been trying to get a hold of somebody
Terrible service! Took over 6 months to fix sewing machine and charged for wrong part. Then charged wrong again after second time and would not change the price. Very rude and bad customer service. Would not recommend going here!
I love this store. They are always patient and helpful. The fabric and accessory selection is vast. I just wish it was closer. It's definitely my "go to" store.
