The have obvious management problems. They double book rooms, and they try to pin it on the customer. The employees have very short fuses when confronted to this problem, and they still pinning it out on the customer. The last two times I went there, there was problems (overcharges) and double booking. Nothing was done to correct the problem. The last time, there was another group who had problems with double booking. If you're to go there, double check your reservations, terrible.
Are you the owner of this business?