"Welcome to Diamond Taxi – your premier choice for transportation services in Thunder Bay and beyond. With decades of experience, we've earned a reputation for reliability, competitive rates, and superior service. Whether you're headed to the airport, a corporate event, or simply need a ride home, count on Diamond Taxi to get you there swiftly and safely. Join the countless satisfied customers who trust us for their transportation needs. Book your ride with Diamond Taxi today!"more...See more text
HORRIBLE! The cab zig zagged until we got to our destination which cost us $32 and when i called dispatch they hung up on me! Never again will i use diamonds.
I have lived in Thunder Bay my entire life until about two years ago when I moved to
London for my post-secondary education. Diamond taxi has always been my preferred mode of transportation and I have never had a bad experience until this last visit home. While I was staying with my friend on Francis street I had called a cab at about 11:10 pm to go towards Port Arthur and at about 11:50 there was no sign of a driver so I called. The dispatcher informed me that a driver had came and called and left. I asked if he could send a next car
and he said no and then hung up on me. I called back to make sure he had the right number because I had no missed calls and after some time he finally picked up and confirmed he did in fact have the right number so I told him the driver had not called or indicated in any other way that he had arrived. I also asked why he had hung up on me. The man, William (he said), began to tell me that he didn't hang up and to call a different company. I found this to be quite the slap in the face considering I had insisted we call Diamond Lacey over Roach's, especially considering Roach's came within ten minutes of calling after the incident. Normally I would recommend calling Diamond to any one asking but after tonight I question if I will ever use their services again.
