Reliance Home Comfort

We haven't had hot water for five days now. The technician who was supposed to bring us a new tank called in sick today, so another two days wait time for any hot water. No one to replace him??? Seriously? I have kids and a job and no hot water. I would have been farther ahead to go buy a tank from home depot and ask my friend to install it. What am I paying rental fees and a service plan for??? Won't do this again in my next home. You just lost a customer.

very considerate and informative. The lady knowledgeable and left me with a positive experience-keep up the great work. Ref# 54929709

Great job, very thorough

Bought a new central air unit and had a scheduled install appointment for this afternoon. No one showed. Called the salesman that sold us the unit and he called the manager. The manager doesnt know how we were missed. I have health issues which were expressed at the purchase. No problem I was told. Well Im out this afternoons wages, tomorrow morning wages and feeling poorly from the endured exposure to the heat. AND STILL NO UNIT. Lets see if they back there $500 no frustration guarantee.

Never had such bad service before, they play customer like fools!

Dustin L. First off, as a retired executive, I would like to reach out to reliance . Most managers should know, the company is only as good as it employees. It’s very difficult to find such meticulous trades people that truly put 150% into their trade . Dustin has completed as usual another issue, with master craftmens-ship!! Dustin is superior in knowledge and skill, gets the job done the right way .. the first time. So thoughtful and respectful I would be proud to have him as my employee! #1

Biggest mistake using this company. I had a furnace put in in Jan. ^& its March 20 and I woke up with no heat. This is my 7th service call to fix the furnace

worst thoughtless company ever. no show appointments, labourers making excuses to leave twice in a row. showing up early to appointments then saying no one was there. haven't had a useable tub in days for my kids but hey apparently not their problem. Even though that's what my landlord pays them for.

We dealt with Home Comfort Advisor Frank O in Windsor and he was so knowledgeable and patient, answering all our questions. Couldnt have asked for a more pleasant person to deal with, and it gave us confidence in our decision to go with Reliance. The installation went just as well with the installers (Dustin & Matt L) calling to ensure we were ready for them, showing up on time and doing a superb job. So far very satisfied with Reliance & would recommend.

Betty the sales person came to our house today and we decided to purchase an air conditioner, furnace, and air purification system. She was very knowledgeable and personable. Everything was explained very well and we are scheduled for installation tomorrow.

Thank you Don, Mike and John for the great install today of our A/C n furnace Really nice guys Thank you Jody for your help

Fast service, great customer service! Thanks!

Great job Stephan and mat thank you

Friendly, personable and helpful. Did his job, solved the problem. Very thorough. Very happy with the service! Thank you Ron! Have a great day!

Matt M & Andy A were great! They completed the instalation of our new furnace & AC in a very professional manner. Matt explained every thing they were going to do and then reviewed it with us when completed. Matt explained the system operation when the instation was complete. They cleaned up after themselves and you would never even know they were here. Fantastic job! I would highly recommend Reliance Home Comfort.

We had our hot water tank go on us. With in 3 hrs Mathew Bond the reliance service rep. Was there replaced our 60gallon hot water tank. Cleaned everything up and working. Very happy with M. Bond

Mark Chevalier just replaced my hot water tank and I am very happy. He gave me good useful information as well. Thank you Mark.

Great experience buying furnace from Reliance. Dan was great. Thanx

I purchased a new furnace and air. Jody was my sales person and he was great explains the process. I had trouble with the install. The crew did not show up and start until around 10. They were friendly but everything went to hell. They took over 11/12 hours to install the new furnace and air. So yes they were at my house until 9/10. They keep telling me almost done starting around 5ish and we're not even close. I almost felt they did not know what they were. Thank god it works.