Won't be back
I've been to this location several times but my most recent, and final visit, was this past Friday. The restaurant was moderately busy.. ie lots of tables still available and no wait to get seated, however the staff were all complaining that they were so busy. We were never offered water, brought cutlery or the chips and salsa - as they had done in the past. Instead 40 minutes in we had to ask for the chips and salsa. We were attended to approx 10 minutes after we arrived for drinks which were brought to us in a normal waiting time however it all fell apart after that. We ordered an appetizer, followed by fajitas. For whatever reason (short staffed I'm guessing) this process took a full two hours. We were hoping to get in and out. At one point a whiney staff member approached us (she may have been the manager?) and told us they were SO busy that night. We both looked around. Many empty tables littered with dishes and uneaten food were just left as is while the staff scuttled around. A gentelman we met on the way out when we were paying said he waited at the bar for 10 minutes before anyone even noticed him, they brought him a menu and never returned... that was 30 minutes later. He was leaving. The other person I was with asked the staff if there was anything they could do to compensate us on the bill for the extrodinarily long wait and only so-so service (we rarely saw the server and were never offered water, desert menu, coffee etc). She grumbled something about "Well they didn't have to wait any longer than anyone else" to our server within full earshot of us. Wow. That's amazing customer service! She took $2 off our $54.00 tab. Hmmmm. The food was only so-so and after the two hours of waiting in an atmosphere of dirty tables that were just left like that (many of them littered with dirty dishes and half eaten meals) I was hoping for a little something more than $2 off, and hey.. perhaps a "sorry for the wait" instead of the "well I told you we were busy" might have been nice. I guess they figure that they have the market cornered on Mexican food in Perth so they don't need to try. Won't be back and definitely won't recommend. My friends will be hearing about this too. Good luck to them!