Hendrix Restaurant Equipment & Supplies

aggressive sales person

I bought my wife ...

I bought my wife a mixer for her Birthday from here. Staff were friendly and gave me (a non-cook) some knowledge around mixers.

Terrible post sales service

During 2012 our company has purchased equipment from Hendrix Restaurant Equipment & Supplies. We have been invoiced multiple times during our dealings with Hendrix and have paid the balance owing within a reasonable time line. However, in the beginning of 2012 they shut down their Peterborough Office and since then asked all their employees to work from home. One of the invoices was not paid within 30 days due to lack of communication on their side with our accounts payable department and so Hendrix charged us $1,104.92 in late payment charges. We spoke to Hendrix Accounts Receivable department and the manager on the phone was very rude and said that their sales representative had his cell phone on the whole time and we could have contacted him. The Hendrix AR Dept. was told that many times our sales rep. would not respond to his cell phone and had irregular hours due to the fact that they shut down his office and had to work from home. The Hendrix AR Dept. informed us that the reason why the late payment charges are so high is due to the fact that they would charge interest on top of the interest. All invoices for the equipment we purchased has been paid for in full with the exception of the ridiculous late payment charges that the Hendrix is asking for. We feel that Hendrix is bullying us to make a payment on an unjustified invoice they created.